IT Support Lead

Burford Capital is the leading global finance and asset management firm focused on law. Its businesses include litigation finance and risk management, asset recovery and a wide range of legal finance and advisory activities. Burford is publicly traded on the New York Stock Exchange (NYSE: BUR) and the London Stock Exchange (LSE: BUR), and it works with companies and law firms around the world from its principal offices in New York, London, Chicago, Washington, Singapore, and Dubai.

The Firm has created an IT Support Lead position that will responsible for managing and improving key aspect of Burford’s IT functions in London.

The IT Support Lead will be a key member of Burford’s IT team and will be responsible for ensuring that our users get maximum utility from our technology platforms. This individual will be a key driver for issue resolution and improvement, so it is critical that they have the desire to identify opportunities for change and the motivation, communication skills, and commitment to ensure that user IT issues and needs are addressed.

The IT Support Lead will have excellent communication and a service-oriented attitude. Given that Burford’s business is located at the unique intersection of finance and law, it is an excellent opportunity for a savvy individual seeking an “outside the box” position to enjoy applying his/her ingenuity and creativity to solving operational and technology challenges.

The role will report to the Senior IT Operations Manager and be based in Burford’s London office.

www.burfordcapital.com

COMPANY OVERVIEW

Burford Capital is the largest and most experienced provider of commercial finance to the legal sector in the world, with a core expertise in identifying and optimizing the value of legal assets for companies and law firms.  Since its founding in 2009, Burford has worked with hundreds of law firms and corporations, including 94 of the AmLaw 100 and 92 of the Global 100 largest law firms. Our team has grown from five people at the end of 2009 to over 150 people today, including over 45 lawyers.

Burford possesses the resources and expertise of a large company while retaining the flexibility and creativity of a startup.  Team members are smart, creative, collaborative, curious, and confident.  Everyone rolls up their sleeves to perform and engage collectively for the overall success of the business.  Burford values rigorous thinking, clear communication, and efficient execution. Burford is an “always on” environment in which everyone needs to be accessible by email when outside the office, including during evenings and weekends

Burford pays base salaries consistent with the financial services industry and favors incentive compensation to reward performance. [US ONLY: Burford provides competitive health care benefits and a 401k matching program.]  Burford Capital is committed to increasing diversity and maintaining an inclusive workplace culture.  We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, whether or not they have a disability.

POSITION REQUIREMENTS

Helpdesk

• Provide on-site IT support for London staff.
• Help to manage and prioritize helpdesk ticket flow.
• Respond to break/fix requests and develop strategies to address them effectively.
• Identify issues, trends and opportunities for improvement.
• Contribute to building a knowledge base of common remedies that can be applied to user issues.

Training

• Train users on the use of our standard software tools, phone system, and video conferencing platforms.

• Contribute to the development of written and video training materials and guides for users.

Documentation

• Contribute platform documentation to our knowledge base.
• Help to develop and document procedures used to manage our systems.
• Create end-user guides and documentation for our key systems.

Platform Operations

• Provide ongoing management and maintenance of existing platforms.

• Help with the user onboarding and offboarding processes.
• Help to coordinate problem resolutions with our platform vendors as needed.
• Aid with upgrades of our software tools and operating systems as needed.

Development

• Identify opportunities for the use of new tools and technologies.
• Aid in the implementation and configuration of new platforms and tools.

SKILLS DESIRED

Qualifications & experience

• BA or BSc from an accredited college, preferably in a technical field
• Experience requirements

        3+ years in an end-user IT support role

Core competencies & skills / Personal attributes & fit

• Competencies and Skills
     o Strong analytical and communication skills, both speaking and writing.
     o Proficient in MS Office suite.
     o Comfortable learning and using new technology tools.
     o Programming background a plus, but not required.

Notice of Collection of Personal Information:
https://www.burfordcapital.com/media/3351/notice-of-collection-of-personal-information.pdf